Can you provide a list of exactly what management services are provided including dates I will receive reports, and a breakdown of management costs?

Full service property management includes:
1) Rent collection.
2) A monthly statement detailing income and expenses and your net check as well as photos of your property. Statements are usually sent out by the 12th of the month unless it falls on a weekend.
3) Monthly property drive-by inspections and walk-throughs if necessary.
4) We take all of your tenant's phone calls, document and deal with any and all issues and dispatch maintenance as necessary.
5) If and when your property becomes vacant we aggressively market it through advertising and open houses.
6) We monitor interest rates versus your current rate and automatically inform you when it makes sense to refinance.
7) We inform you when it makes sense to raise the rent on your properties.
8) We will upon your request, arrange for, coordinate, and manage: landscaping and other property and building maintenance services.

Can I contact several of your current and former client references with rental properties that are similar in size and location to mine?

Yes, call us and we will be happy to provide you with references.

Who will actually manage the day-to-day activities at my property? What are their qualifications and do they exclusively manage real estate?

It depends on the size of your property and its location. Each member of our management staff is completely qualified to execute any of the day-to-day management activities at your property. All calls from tenants come into a central call center, are documented in our property management software system, and are then assigned to individuals depending on the issue.

Do you provide 24-hour on-call maintenance services with email capability?

Yes

If maintenance is provided in-house or by an affiliated firm, do you only charge the actual cost of labor and materials without any surcharges, markups, administrative fees or other such add-ons?

Yes, for full service clients.

Do you pass along any volume purchasing discounts fully and directly to clients for appliances, carpeting, and other items without markups?

Yes

Are all employees given pre-employment screenings that include thorough background checking by an independent security consultant, plus drug and alcohol testing by a certified lab?

Yes

Do you carry Errors and Omissions coverage of at least $500,000, plus general liability coverage of at least $2,000,000?

Yes

Do you have a $1,000,000 fidelity bond for all employees?

Yes

What type of properties do you manage?

We specialize in residential properties. We also manage and lease commercial property. The majority of property that we manage is single family homes, duplexes and apartment buildings.

What form of advertising do you do to get a property leased?

FOR RENT SIGNS - Posted at the property and separate signs leading to the property.

NEWSPAPERS - Classified ads in local newspapers that are updated weekly.

INTERNET - We post detailed listings and photos on the Web.

RENTAL LOCATORS - We fax a copy of all our listings to Rental Listing Services in Sonoma, Marin, and Lake County. These companies specialize in assisting tenants find rental units suited to their needs.

How do you qualify a rental applicant?

We use software devoloped by our company to turn information from Credit Reports, Landlord References and Employment into a numerical score. This assures that we abide by all current laws defining discrimination.

How can I be sure the tenant is taking good care of my property?

Periodically we post notice to enter the property for repair or maintenance reasons and use that opportunity to visually inspect the property. All properties receive monthly drive-bys. If the exterior of the property is not being cared for as it should, we will post notice to enter and inspect the interior as well.

What happens if the tenant's are not taking care of my property?

We give them an opportunity to correct the situation and usually they will. If a problem persists, we will make a decision based on that specific situation.

What do you do if the tenant doesn’t pay their rent?

Rent is due by the 1st of each month. We will post an eviction notice if payment is not received by the 4th of the month. We will proceed with eviction proceedings if the tenant does not respond.

How will I be informed about the condition of my property?

We will notify you of any changes with your property with a phone call or a letter. Non-emergency service will be included on your monthly statement, and of course, we encourage you to call, or e-mail us anytime you have a question or wish to discuss something.

How do you handle maintenance requests?

Tenants can call their requests in by telephone, email, online repair form or mail them. When we receive a written request, we contact the tenant to schedule an appointment and to receive additional information about the repair. We also have an emergency repair hotline, which will call a repairman who will respond immediately.

What are your required cash reserves per unit?

Normally, we ask for $250.00 cash reserves to cover regular maintenance repairs, but the dollar amount may vary depending on your circumstances.

When do you mail the Owner's checks?

We mail Owner's checks on the 12th of each month with detailed monthly statement.

Do you offer direct deposit into my checking account?

We can arrange to send your check directly to your bank for deposit and mail you the monthly statement to you.

Can you pay the bills on my property?

We can pay bills such as utilities, mortgage and property taxes.

What can I expect with my monthly statement each month?

The statement includes all income and expenses for the accounting period, a copy of receipts or invoices for repairs and a year to date summary.

What are your fees?

We have several options available, tailored to suit you the owner. Please call for specific quotes.

707-318-4599

Are there administrative fees or other service charges?

We charge you a minimal one time set up fee.

How long is your management agreement?

Our management agreement we have with owners are for a 12 month minimum term.

Do you work with Section 8 Tenants?

Yes we do and its a great option.

707-318-4599

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